Four Steps for Creating a Business Re-opening Plan

As phased business openings start taking effect, each company should be preparing for how they plan to apply those guidelines to their own business situation. This should be done in a thoughtful and organized manner.

  1. Determine who should be on the team. Human Resources and Operations should be front and center, but the discussion needs to include representation from all areas of the organization. Each member of the team is looking through a different lens and will bring a different viewpoint. This is important so that all aspects of the opening plan can be addressed.

  2. Determine what processes need to be changed for the business to comply with phased opening guidelines. Is there a need to rearrange the office in anyway to keep social distancing? Does it make sense to build barriers between the client and the employees? What kind of signage needs to be put up? How will this affect employees? Are there any potential special accommodations that need to be considered? How will workflow through the office? How will cleaning and disinfecting be handled? Just to name a few.

  3. Document the processes agreed upon for the re-opening, include definitions and examples to make it clear when shared with the entire staff. Establish or revise policies if needed. For example: Companies may choose to have a travel restriction for outside the state. Determine what that means to an employee, and how it will be handled if someone does travel outside the state. Document and communicate it so that misunderstandings are avoided.

  4. Communicate with staff clearly and often about the reopening plan and any new policies that may have been created. It is important that everyone in the organization is informed and everyone is following the same plan.